Refund Policy

Zyloze Refund Policy

1. 30-Day Refund Period

At Zyloze, we want our customers to be completely satisfied with their purchases. Therefore, we offer a 30-day refund period from the date of purchase. If you are not satisfied with your order, you may be eligible for a refund within this timeframe.

2. Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as received.
  • The original tags and packaging must be intact.
  • The request for a refund must be made within 30 days from the date of purchase.

3. Exclusions

Certain items may not be eligible for a refund. These include:

  • Items marked as final sale.
  • Customized or personalized items.
  • Items damaged or altered by the customer.

4. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer support team at [customer support email] within the 30-day refund period.
  2. Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
  3. Our customer support team will guide you through the return process and provide you with the necessary instructions.

5. Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

7. Late or Missing Refunds

If you haven't received your refund within the specified time frame, please check your bank account and contact your credit card company. If the issue persists, please contact us at zyloze6@gmail.com.

8. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at zyloze6@gmail.com.